The Ultimate eCommerce Guide to Affiliate Marketing
Everything you need to know about working with bloggers, influencers, and large publications. It's the story of how one brand sold $250K+ using affiliates.
Everything you need to know about working with bloggers, influencers, and large publications. It's the story of how one brand sold $250K+ using affiliates.
Affiliate marketing is a super-powerful marketing channel and is especially lucrative for eCommerce companies. It intersects with influencers and PR and can really provide a steady income for a brand through affiliate links and traffic.
I’ve created an affiliate program 2 years ago for a large eCommerce brand in the home decor space and I’m here to tell the tale. I want to show you the do’s and don’ts, our success, failures, and the lessons we’ve learned along the way.
Let’s dive in.
There are 2 ways to set up an affiliate program. You can either use your own tool or connect to one of the large affiliate networks. Each one has its pros and cons and we actually did both.
Let’s talk about creating your own affiliate program first.
We used a tool called Post Affiliate Pro which let us quickly set up our own program. There are a variety of programs you could use - Scaleo, JAM, AffiliateWP, Leaddyno, and they all have pretty similar features.
Running our own affiliate program provided a ton of advantages for us, and you should definitely go with this route if you want greater control, customization, and more personal affiliate relationships.
-Build better relationships with affiliates
-Have full control of all of the commission rate, metrics, banners, promotions
-Build a landing page for it on your site
-Simple sign up process for your affiliates
-No access to the larger publishers & coupon sites
-Little to no fraud protection
-Can’t scale as well as on a large affiliate network would
Our experience with PostAffiliatesPro was amazing. Their customer service team is available 24/7 and they helped us integrate everything. It took about 2-3 days to integrate the system to our site, create the landing pages, and make sure that the tracking works properly.
We then sent an email to all of the bloggers and home decor influencers that we’ve been speaking with and asked them to join the program. We were able to manually add a lot of them by simply plugging in their email addresses, creating a login for them, and sending them their affiliate links.
Here’s the welcome email that we sent to each affiliate:
I just added you to our affiliate program, which means you have your own login and can track your earnings.
Every time a user clicks on your affiliate link and buys something, you receive X% of that sale.
The system automatically records all the clicks and sales that are made, and we would just pay you via PayPal every month (X% for every sale).
Here's your login - mayple.com/affiliates
Username: ben’s email
Your affiliate link - www.mayple.com/?a_aid=WeLoveBen
Mayple Affiliate Manager
Once we emailed everyone their links they were able to start posting images/videos of our products and publish blog posts. It was a really simple process and whenever they had a question they could either ask me or look in their dashboard.
But then we wanted to grow and reach the large publishers, and they wouldn’t work with our dinky little affiliate program.
So we had to join one of the larger affiliate networks and play with the big boys.
Think about it.
And that’s exactly why these large affiliate networks exist.
Some brands may want to transfer all of their affiliates from their own program over to one of these large networks. We decided to keep them separate because we didn’t want to complicate things for our bloggers and influencers.
Here are the pros and cons:
-Access to 100k+ affiliates of all shapes and sizes
-Access to large publishers, coupon sites, and affiliate aggregators
-High tech fraud protection
-Newsletters and promotion opportunities to promote to the network
-Affiliate relationships take much longer to develop
-It’s harder to find quality affiliates
-You will still have to do your own cold email outreach and PR
-They are much more expensive than running your own program
We actually went with PepperJam and it opened new horizons for us. We were able to connect with places like BusinessInsider, Honey, Skimlinks, RewardStyle, BuzzFeed, and other large publishers.
The challenge was to find the best affiliates for us to work with and we had to try several strategies before we hit the jackpot. Here are a few ways that we found that really helped us get to the right people.
The best way to find affiliates when you are just starting out is by doing it organically and on social media. Look at your brand’s social media following and see if there are influencers that already follow you.
Perhaps there are bloggers or influencers that you’ve worked with in the past, and could now expand the collaboration by offering an affiliate commission. Maybe you have brand ambassadors or superfans that are super excited about your product/service and would love to become affiliates.
It’s also a good idea to announce your affiliate program on your various social media pages and see what kind of response you get. If you have an engaged following chances are that people will respond and want to join.
Another great tactic is to look up your competitors and see what kind of influencers they are working with. Here’s a post by Eugene Lee Yang advertising a moisturizer from House99:
If you were a skincare brand you could reach out to this particular influencer and start an affiliate relationship. You could also find others like him by identifying some of the hashtags that he uses.
We’ve tried this method and over time we were able to build a really vibrant community. We actually created our own Instagram handle (which we grew to over 120k followers) just for re-posting some of our favorite influencers’ posts:
Pro tip: share and engage with influencers’ posts and build a community around it. Then these experts will feel really appreciated and would like to work with you to promote your product.
But, organic social media takes a long time. It’s definitely more of a long-term play, so how do you speed things up?
You use cold email outreach! Cold emails are one of the most powerful ways to build relationships. As a marketer, I have built countless relationships from people cold-emailing me and I expect to get goodies in my inbox every week (and I do).
One of the best ways to recruit affiliates is through email outreach. Here are the steps we took to get 400+ affiliates into our program:
Early on, I discovered a gem of a tool for cold email outreach. It’s called NinjaOutreach and it has over 500k+ emails of influencers and bloggers. I searched for the relevant keywords to our industry and exported several thousands of leads.
Once you have your leads it’s time to put them into a cold email outreach tool. Manually emailing all of these people will take several hours and manual follow-up is nearly impossible, so just do yourself a favor and use a cold email tool.
It took me 10 minutes to set up the campaign, import all leads into it, add personalization, add 3-4 follow-ups, and click send. I used some of their email templates which made the process even quicker.
Mailshake helped us to get over 30% response rates on our outreach campaigns:
After you start getting responses, it’s time to respond to them all.
Respond and follow up with every single person that responded to your email. Send them more details, examples of other successful affiliates in your program, and what you are offering (free product sample + commission %).
Once they agree to join the program then add them as a user and send them their tracking code/affiliate link. Then test their tracking and make sure that it works and that everything is set up correctly.
Once you’ve added the affiliates, send them your campaign requirements, what you are looking to achieve, what you want them to do and track their progress. Tracking your results is key because that’s how you can improve.
We did several rounds of campaigns with YouTubers and each round we took what didn’t work and changed it to test different aspects of the content. As a result, we were able to get 4 ROAS (return on ad spend).
Here’s an example from one of the affiliates that we’ve worked with, Peter Von Panda, who is hilarious and entertaining:
What if you want to reach out to the large publishers like BuzzFeed?
That’s when you have to join the larger affiliate networks.
Here’s another great way to find affiliates to work with. The major advantage of using these networks is that they already have a network of affiliates built-in. They have everyone from small bloggers and influencers to large coupon sites, affiliate aggregate, shopping sites, and large publishers.
When you join one of these you’re going to have a gut instinct to add and accept as many affiliates to your program as possible. That’s what we actually did in the beginning. And what we found out that affiliate relationships are not built within the network (unless you pay to have the network manage your program for you).
We still had to do our cold email outreach and build relationships with influencers/bloggers outside of the network in order to work with them. Once someone was interested we added them to PepperJam and they would start linking to some of our product pages.
Here’s the story of how I started a partnership with the Business Insider:
Business Insider is one of the largest publications with over 75 million monthly visitors in the US alone. And the best part is that I found that they have already featured us in a few articles, linking to our products on Amazon.
I looked up their email on PepperJam and began emailing the editor. I sent him an email every 2-3 weeks receiving a few replies here and there, but it took me almost 6 months to finally get the link to our site published on an article.
It took me 6 months of emails to get BusinessInsider to link to us
So don’t be afraid to send lots of follow-ups. Some of these large publishers are really busy and not very communicative and you’re going to have to be persistent to get anything done.
Next, you’re going to want to reach out to different types of affiliates. We’re going to discuss this more in detail in the next section of this guide but here are some basic tips of finding the right people to work with.
Publisher type - you can select to search for publishers or influencers only.
Geography - select publishers based on where they are located. This is a great feature if your business serves specific locations or if you want to target specific audiences.
Traffic or size - filter affiliates by their size and by the amount of traffic that they get.
Network activity - you can select those affiliates that are the most active on the particular affiliate network that you are working with.
Industry - you can find specific publishers that are in your industry or that publish articles about your industry by using keywords. So if you’re a lamp company then look up everyone in the home decor industry, and narrow it down from there.
PepperJam actually has an entire feature called Discover where you can look up affiliates based on a variety of criteria. On the welcome screen, they actually show you affiliates with similar traffic to you, which can be useful if you are just starting out.
Last but not least, there’s PR!
What’s interesting is that a lot of traditional PR intersects with affiliate marketing. The main way that online publications make money is through sponsored content so a PR play can quickly become an affiliate marketing play.
A tool that we’ve used and absolutely loved is called PressHunt.
PressHunt is a database tool that’s specifically geared towards PR. They have over 600k journalists around the world with emails and topics they cover. You can make lists and export the people that you would like to connect with into your cold email outreach tool. Just remember to personalize these emails.
Mention specific articles that they’ve written, specific products that they covered, or specific topics that would be of interest. The worst thing you can do with PR is to email hundreds of journalists with no personalization and using a generic template. Trust me, you don’t want to make that mistake (personal experience 😅).
Ok, so we’ve covered the different ways to reach out and find affiliates. Now let’s talk about the different types of affiliates that you should be reaching out to.
Who should you be reaching out to? How are you to connect with?
Coupon sites are the easiest affiliates to add to your network but they do carry some risk. First of all, these aren’t going to be appropriate for every brand out there. These work well for convenience goods and high-margin products. These include Honey (which was recently acquired by Paypal for $4B), Rakuten, Ebates, Coupons.com, RetailMeNot, and Groupon.
Advantages - they can quickly generate revenue for you, especially if you run a few promotions with them.
Disadvantages - they can cheapen your brand and there’s an argument that they don’t actually bring you new customers, but help people to find a coupon while they are checking out on your site.
These are sites that have lists of products and prices and allow users to compare between them. These include shopping.com, BizRate, and CamelCamelCamel. Some require discounts or coupons but most do not.
Advantages - same as coupon sites, they can generate a quick buck.
Disadvantages - not for every brand out there, will need you to promote and pay extra to get any kind of traction.
This group is by far where you will get the most value. These are large online publications whose content is widely shared across all of their marketing channels and who have huge audiences. These include CBS, Forbes, BusinessInsider, ApartmentTherapy, Wired, NYMag, Curbed, the Huffington Post and many others.
Advantages - the best way to build your brand and get recurring traffic month after month.
Disadvantages - can be very expensive ($10k-50k per campaign) and these relationships can take a long time to develop (6 months in our case with BusinessInsider).
Advantages - review sites often feature specific product categories so they are more targeted than coupon sites. They are cheaper than working with a large publisher but also provide you content.
Disadvantages - can cheapen your brand, do require you to pay extra, and it’s harder to find high-quality review sites.
Loyalty or cashback sites are exactly the same as coupon sites, don’t let them fool you! The only difference is that instead of a discount they provide the users a cashback. These include Ebates, BeFrugal, ShopAtHome, and TopCashBack.
These are affiliates whose greatest asset is their email list. So they offer brands to advertise to their audience by including a blurb about them in an email newsletter. You will find that lots of publishers have this feature. Some examples include Abenity, ProductHunt and 1440.
Advantages: a great way to work with a larger publisher because it’s much cheaper than commissioning a full feature on their site.
Disadvantages: it’s hard to find good ones, and it’s really hard to know if they will be successful. You have to carefully look at the data and order a few of these so you will have a chance to optimize and test different headlines and creative.
These are smaller affiliate networks that you could add to your affiliate program in order to get access to specific affiliates. One example is SkimLinks, which has hundreds of affiliates within it. We found several publishers that could only work with us through Skimlinks so we added Skimlinks as an affiliate within Pepperjam and we were good to go.
Advantages - gives you access to specific publishers that only use that platform
Disadvantages - you have no way to see the data on each publisher so it’s much harder to optimize or to see who is bringing you the most sales. You have to be in touch with each publisher individually.
We hope that you’ve learned a ton from this guide.
Let’s go over what we’ve covered:
-How to set up an affiliate program
-How to find the right affiliates to work with
-The types of affiliates there are and their pros & cons
If you have any questions or have a specific affiliate strategy that has worked for you, please share it with us in a comment below!