Let’s cover a few ways that you can use chatbots to increase your eCommerce sales.
The first way to use chatbots is to get more leads.
You can do this by using a simple welcome popup with a chatbot lead form in it.
You can use a platform like Recart or Manychat to create the popup. And the only difference is that it will bring users to subscribe to your chatbot, instead of asking for their email.
After they are subscribers you can always ask for their email and get them connected to two channels of communication.
Another really cool strategy is to display a 2-step popup. One that asks for an email subscription and then brings them to subscribe to the chatbot.
Here’s a famous example from the marketing wiz Andrew Warner.
He’s got a 2-step popup.
Here’s the first part:
It first asks the user to subscribe using their email.
And then it displays the Messenger part of the popup sequence:
Another great way to use a chatbot is through Messenger ads.
Facebook launched this feature back in 2017 and it was met with some skepticism.
Since then, the number of Messenger users grew to over 1.2 billion in April (just 3 months after the launch of the ads feature).
Messenger ads are now widely used by eCommerce brands and studies show that they work really well. On average, they can reduce the cost per lead by 30x-50x, compared to regular Facebook display ads (MobileMonkey).
Here’s an example from I Am Pop.
The ad looks like a regular chat message, and once the user clicks on the “Yes!” button then they get sent another message and get entered into the flow.
A great strategy is to build lookalike audiences and then target them with these ads.
Anyone that interacts with the Messenger ad gets into the chat subscription list and adds another lead to your funnel!
You can also use a chatbot to get more eyeballs on your content and get more conversions from it.
You can use Manychat to create a Messenger landing page.
Then write a quick post on social media that leads users to the Manychat landing page that you’ve created.
Then, every time you send out your newsletter, send a chat message to your entire list and see your traffic skyrocket.
This provides a much more engaging way for your audience to view your content.
Does chatbot marketing still seem complicated?
Here’s a super simple strategy that Blush and Bar used to get 11,000 new subscribers on Messenger, which lead them to make $39,000 in sales.
Blush and Bar is a unique jewelry brand.
All their jewelry is handmade (they make it all in-house) and they offer a lifetime warranty on everything.
Yeah, you read that correctly. Wow.
And the best part, all their stuff is super affordable, around $59-99 per ring.
They were struggling with getting leads on their site until they tried using a chatbot.
Here’s what they did.
They first launched a Messenger popup for mobile and desktop.
And you know how much we love wheels, they used the “flywheel” popup design from Recart:
Then they powered up a really simple conversational flow.
Once the user subscribed, they were sent a few automated follow-up messages.
Here’s their flow:
If you notice, one of the first messages asked for an email.
Once the user put in their email they were sent to Klaviyo, where the brand could target them with their promotional email campaigns.
Brilliant but simple.
If you’d like to learn more, we’ve got a really great video for you.
Here’s a great video from Larry Kim, CEO of the chatbot platform MobileMonkey, where he goes over some of the best chatbot strategies for marketers.