
Discover how Direct Textile Store, a leading online wholesaler catering to the healthcare and hospitality industries, unlocked the full potential of their email marketing with the strategic partnership of Mayple. This case study unveils the challenges faced, the impactful collaboration with Mayple, and the transformation that ensued.
Discover how Direct Textile Store, a leading online wholesaler catering to the healthcare and hospitality industries, unlocked the full potential of their email marketing with the strategic partnership of Mayple. This case study unveils the challenges faced, the impactful collaboration with Mayple, and the transformation that ensued.
Direct Textile Store specializes in providing a wide array of products, including towels, sheets, bedding, and work apparel. With a primary focus on serving the healthcare and hospitality sectors, they offer quality products at wholesale prices through their online platform.
Direct Textile Store encountered challenges in fully leveraging the tools offered by Mailchimp, particularly in maximizing open rates and boosting revenue from email campaigns. While they had a grasp of most features, areas such as journeys were not fully optimized, hindering their overall email marketing potential.
Mayple's proactive approach, led by Liam, brought a fresh perspective to Direct Textile Store's email marketing strategy. Liam provided comprehensive recommendations and outlines, guiding the team on optimizing and implementing features within the Mailchimp account. The collaboration exceeded expectations, enlightening Direct Textile Store on the untapped possibilities with Mailchimp.
Mayple facilitated the creation of impactful journeys within Mailchimp, enhancing engagement and providing valuable insights. The introduction of new template designs and a focus on email best practices contributed to a more refined and effective email marketing approach.
The impact of Mayple's expertise was substantial. Direct Textile Store experienced a significant improvement in engagement, especially with subscribers who had not previously engaged with their emails. Multiple journeys yielded impressive open rates, indicating a heightened interest and interaction with their email content. This, in turn, translated into increased revenue from previously dormant subscribers.
The partnership with Mayple has proven instrumental in Direct Textile Store's journey to elevate their email marketing efforts. The collaboration has not only addressed existing challenges but has also opened new avenues for effective communication with their audience.
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HOW AN ECOMMERCE STORE GENERATED 4,475 PURCHASES IN 2 YEARS WITH OVER 697% RETURN ON AD SPEND USING FACEBOOK AND INSTAGRAM ADS
4,475 purchases
6.97 ROAS across a 2 year period
$416,879.29 Purchase Conversion Value
COMPANY OVERVIEW
Located in Pigeon Forge, TN, in the heart of the Great Smoky Mountains, Client’s Factory Store has been charming locals and visitors with handcrafted southern belle girls’ dresses for more than 25 years. Client also has an enormous inventory of beautiful quilts, throws and home decor. Client’s Factory Store is right up there with Dollywood and other Pigeon Forge attractions. You can purchase their merchandise online or at their store.
INTRODUCTION
The brand was new to Facebook advertising and had never run Facebook ads before. They had a Facebook page and posted to it occasionally.
SOLUTION
Develop a strategy which included organic content development and a strategic paid advertising campaign. The strategy also included regular recommendations, inbound engagement monitoring, as well as monthly analytics reporting.
SOCIAL PROFILE RESULTS:
COMPANY OVERVIEW
While the brand had a business Facebook account set up, their follower base and engagement rate was very low as they were not actively posting on this channel. Within the first couple of months Facebook following more than doubled.
With the follower growth campaign along with paid social media campaigns Lid’l Dolly's Factory Store following grew 460% over 2 years.
PAID ADVERTISING CAMPAIGN RESULTS:
BRAND AWARENESS CAMPAIGNS:
These strategically-targeted ads and boosted posts generate significant product views and add to carts.
WEBSITE PURCHASE CONVERSION CAMPAIGNS:
Prior to the social media marketing strategy, an online store had not run any Facebook ads. We were able to test and find their target audiences and scaled their ad spend from 1k/ month to 20k/ month and still retain the same ROAS.

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