Tucked away in the heart of North Carolina, the U.S. National Whitewater Center, a nonprofit organization, thrives on an unwavering commitment to fostering outdoor access for all. Their mission is as grand as it is noble: to build resilient communities through the promotion of healthy and active lifestyles, environmental stewardship, and the celebration of family and civic togetherness. The Whitewater Center understands that we all share a common genetic code compelling us to explore the great outdoors and share these experiences with others. Their approach is simple yet profound: make connecting with nature compelling and accessible, and extend an open invitation to all. This is the story of how Mayple helped revolutionize their approach to email marketing, turning it into a catalyst for more profound connections with their audience.

The Challenge

The Process

The Solution

Tucked away in the heart of North Carolina, the U.S. National Whitewater Center, a nonprofit organization, thrives on an unwavering commitment to fostering outdoor access for all. Their mission is as grand as it is noble: to build resilient communities through the promotion of healthy and active lifestyles, environmental stewardship, and the celebration of family and civic togetherness. The Whitewater Center understands that we all share a common genetic code compelling us to explore the great outdoors and share these experiences with others. Their approach is simple yet profound: make connecting with nature compelling and accessible, and extend an open invitation to all. This is the story of how Mayple helped revolutionize their approach to email marketing, turning it into a catalyst for more profound connections with their audience.

Revolutionizing Connection: How Mayple Empowered the U.S. National Whitewater Center through Email Marketing

The U.S. National Whitewater Center is more than a recreational haven; it's a dynamic force for transformative change. By providing accessible outdoor experiences and nurturing a vibrant sense of community, Whitewater Center lives and breathes its mission. It's not just about enjoying nature; it's about inviting everyone to partake in the adventure.

What Were the Challenges:

In this adventure, Steven, the Marketing Manager at the Whitewater Center, faced two significant challenges on the marketing front. The first was a desire for automation, enabling more immediate engagement with guests once they left the Whitewater Center's embrace. The second challenge was precision: they wanted to send information that mattered, ensuring that their audience received updates that were relevant to their prior interactions. The hurdles were significant, but they were ready to tackle them head-on.

How Partnering with Mayple Helped:

The turning point arrived when the Whitewater Center joined forces with Mayple. The consultant assigned to their project was not just an expert but a game-changer. They provided insights that were not generic but tailored, not formulaic but innovative. The Mayple audit uncovered an array of tools and features within their email marketing platform that could surgically address the Whitewater Center's identified pain points.

The Expert's Approach:

  1. Understanding the Mission: The expert began by deeply understanding the Whitewater Center's unique mission, audience, and challenges, ensuring that all advice was tailored to their specific needs.
  2. Personalization with Merge Tags: Personalizing emails using merge tags made each message feel individualized, increasing engagement and response rates.
  3. Strategic Call-to-Action Buttons: Crafting a strategy that incorporated persuasive call-to-action buttons turned every email into a powerful prompt for action.
  4. A/B Testing: Implementing A/B testing allowed for data-driven decision-making, fine-tuning email content based on real audience feedback.
  5. Engagement from the Start: Recognizing the importance of engagement from the beginning, the expert recommended setting up a Welcome journey for new customers, improving open and click rates.
  6. Custom Performance Reporting: Creating a custom report tailored to the Whitewater Center's specific needs provided valuable insights into email performance, enabling informed decision-making.

This holistic approach aimed not just at short-term improvements but at equipping the Whitewater Center with the tools and knowledge for sustained success in email marketing.

Impact and Transformation:

The transformation was nothing short of extraordinary. The Whitewater Center set its sights on boosting the Open Rate and Total Clicks, and, with Mayple's guidance, they achieved spectacular results. Open Rates soared by 7.5%, and Total Clicks witnessed a phenomenal 35% increase. Beyond these metrics, clicks per unique opens increased while the number of unsubscribes dwindled, signifying the resounding success of their revamped email marketing strategy.

Conclusion:

Investing in email marketing wasn't just a choice for the Whitewater Center; it was a necessity. Email remains their most potent channel for direct communication with their core audience. With Mayple's dedicated support, they were able to refine their approach, ensuring that every email sent delivered pertinent, actionable information.

Now, it's your turn to script your success story. Are you ready to take your email marketing to the next level? Partner with Mayple and embark on a transformative journey to unleash the full potential of your marketing efforts. Reach out today to explore tailored strategies that will redefine your marketing trajectory. Let's work together to make your audience engagement and growth as remarkable as your mission.

Website
Skills Used

Email Marketing

Industry

Results by the numbers

20%
Open Rate Increased
1,2%
Click Through Rate Increased

"It was an absolutely great experience!"

Steven Lockwood

Executive at gradelink

Unlock Your Marketing Potential with Mayple

Get Started

See what Mayple
can do for you

Put your e-mail in and we'll arrange a consultation call for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More Case Study

American Brokers

Website Design and Development Services.

Build a website that looks pretty, modern and profesional.

Made for performance, SEO, visibility, and made to grow businesses and their presences.

0.5

CPO

Provence Beauty

Beauty brand looking to get into Google Ads and have never run digital ads before. I set up both search and shopping from scratch and launched both campaigns.

0

ROAS

Medical Supply Depot

Client was struggling with a business that had steadily decreasing revenue over the course of 3 years. This was sped up by the fact they went through an acquisition that wasn't integrating with their parent company quickly.

The client has over 5,000 SKU's, and a percentage of sales comes over the phone, losing performance insights.

One of the areas our client was struggling with was that they wanted to continually increase the ROAS targets; which was driving down spend and overall revenue. This was even more challenging, given some of the tracking challenges.

The client also didn't have a cohesive affiliate or promotions strategy.


0.12

ROAS

Living Tea

- Increase the website's low conversion rate

- Increase revenue from < $1000 a day to > $1000 a day

- Run lower frequency campaigns because customers were complaining about seeing too many ads

Lake Art Glass

Lake Superior Art Glass, an art gallery and teaching studio, faced challenges in managing audience segments and implementing best practices. The Marketing Coordinator sought Mayple's guidance.

Film Independent

Film Independent, a nonprofit arts organization serving filmmakers, sought to grow its audience and automate data processes. The Marketing and Communications team looked to Mayple for assistance.

Omnium Circus

Omnium Circus, a nonprofit circus celebrating inclusivity and diversity, faced a rapid decline in open rates. The Founder/Executive Director sought responsiveness and platform knowledge.

University of Georgia

University of Georgia, SNAP-Ed, a vital organization funded by the Georgia Department of Human Services, plays a pivotal role in providing Supplemental Nutrition Assistance Program education (SNAP-Ed) across the state. This case study delves into their collaboration with Mayple, which led to significant improvements in email engagement, content delivery, and overall outreach strategy.