We were able to scale monthly digital budget from $25,000.00 to $180,000.00 per month. This was completely both quickly and profitably while maintaining roughly a 550 ROAS for the year, with peaks of 600-700% during high season.
Upon assignment of this brand, the digital strategy consisted of only bottom of the funnel campaigns. They were only leveraging general brand awareness in the marketplace. The challenge I faced was to build a full funnel strategy that attracted new audiences to the website to ultimately convert to paying customers.
After a thorough audit of historical performance, we were able to identify what led to conversions and where insufficiencies existed within the account. We thoroughly documented all customer and visitor data, including but not limited to pixels, tags, and CRM. We then completed a gap analysis to identify where pockets of intent existed and identified high converting source audiences to build lookalike audiences.
We were able to scale monthly digital budget from $25,000.00 to $180,000.00 per month. This was completely both quickly and profitably while maintaining roughly a 550 ROAS for the year, with peaks of 600-700% during high season.
Paid Ads,Google Shopping,Paid Ads,Paid Ads,Email Marketing,Marketing Strategy,Paid Ads
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This customer was running lead generation campaigns that fed the leads into their custom-built CRM, to be contacted by call centre staff. The call centre reps would then convert the leads into sales over the phone, sometimes over several calls. That data would go into the CRM also, but not connected to the original lead. Leads came in via website forms as well as phone calls, so tracking inbound phone call leads was essential as well. They had a call tracking system built by a previous agency that they needed to migrate away from.
The challenge was to be able to feed sales data back into Google Ads so that the campaigns could be optimized to the actual revenue, as opposed to just the CPL. The call tracking also needed to be migrated to another platform.
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