+200% year-on-year growth of paid media user acquisition targets at a positive ROAS

33% improvement in lead nurturing conversion rates

Assignment of $8M budget year

0.26
CPL

The Challenge

Expedia had acquired a collection of brands in the vacation retal industry to compete against AirBnb, including VRBO, HomeAway, Homelidays, TopRural, among others.


Traditionally these brands had operated independently in different markets.


Expedia wanted to bring consistency, efficiency and scale to all their online media efforts


I joined the global marketing strategy team supporting them develop the infraestructura, processes and scale up their marketing efforts globally from this centralised team.

The Process

Led the global marketing acquisition strategy, roadmap campaign and testing plan across EMEA, Americas and APAC. Built the system, frameworks, best practices and scaling up of activities. 


  • Global acquisition strategy and roadmap.  Identifying segments, mapping customer acquisition journey (Media, CRM and Sales) and campaign planning and management. 
  • Media and programmatic team coordination: (Display/YouTube/Paid social, SEM, email, and Affiliates): Agreement on media budget distribution, mix of channel and testing/optimisation campaign roadmap. Partnering with product to develop the technology for advanced audience targeting, smart bidding, programmatic/ messaging and personalisation enablement.
  • Messaging /content: Leveraging market research and user insights to brief the creative agency, coordinate the generation of the assets and creative concepts (display assets, landing pages, email cycles).
  • Reporting and attribution: Working with Business Intelligence to create a marketing reporting and attribution system that would become a unique source of truth and help the organisation understand the impact of each channel activity on driving conversions, decision making on the distribution of budgets and campaign optimisation.


The Solution

+200% year-on-year growth of paid media user acquisition targets at a positive ROAS

33% improvement in lead nurturing conversion rates

Assignment of $8M budget year

Skills Used

Email Marketing,Marketing Strategy,Paid Ads,Paid Ads,Marketing Strategy,Paid Ads,Paid Ads,Paid Ads,Content Marketing

Industry

Travel & Leisure

Results by the numbers

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More Case Study

6.97

ROAS

Lidl Dollys Factory Store

HOW AN ECOMMERCE STORE GENERATED 4,475 PURCHASES IN 2 YEARS WITH OVER 697% RETURN ON AD SPEND USING FACEBOOK AND INSTAGRAM ADS

   4,475 purchases

   6.97 ROAS across a 2 year period

   $416,879.29 Purchase Conversion Value


COMPANY OVERVIEW

Located in Pigeon Forge, TN, in the heart of the Great Smoky Mountains, Client’s Factory Store has been charming locals and visitors with handcrafted southern belle girls’ dresses for more than 25 years. Client also has an enormous inventory of beautiful quilts, throws and home decor. Client’s Factory Store is right up there with Dollywood and other Pigeon Forge attractions. You can purchase their merchandise online or at their store.


 INTRODUCTION

The brand was new to Facebook advertising and had never run Facebook ads before. They had a Facebook page and posted to it occasionally.


SOLUTION

Develop a strategy which included organic content development and a strategic paid advertising campaign. The strategy also included regular recommendations, inbound engagement monitoring, as well as monthly analytics reporting.


SOCIAL PROFILE RESULTS:

COMPANY OVERVIEW

While the brand had a business Facebook account set up, their follower base and engagement rate was very low as they were not actively posting on this channel. Within the first couple of months Facebook following more than doubled.


With the follower growth campaign along with paid social media campaigns Lid’l Dolly's Factory Store following grew 460% over 2 years.


PAID ADVERTISING CAMPAIGN RESULTS:


BRAND AWARENESS CAMPAIGNS:

These strategically-targeted ads and boosted posts generate significant product views and add to carts.


WEBSITE PURCHASE CONVERSION CAMPAIGNS:

Prior to the social media marketing strategy, an online store had not run any Facebook ads. We were able to test and find their target audiences and scaled their ad spend from 1k/ month to 20k/ month and still retain the same ROAS.

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sacred Rituel

A new rebranded product in a ultra-competitive niche with huge brands.

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CPL

Ellixxis Cosmeceuticals

A great product entering a competitive market. Our unique challenge was being able to show that the product was effective without having a physical demonstration.

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