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+29% in the conversion of new clients
-50% of staff dedicated to billing and number analytics
+22% of sales due to the generation of periodic commercial management tasks based on the cadence of customer orders
-37% in the time dedicated to incident management
We digitize the online marketing & sales and warehouse management operations of the largest The largest weekly healthy subscription food delivery service in Spain
project scope
Full Marketing strategy and full funnel implementation
Integration with the web of the CRM system
Deployment of programmed purchase system
Integration of the billing system of the online store with CRM
Implementation of ticket system for incident management
Advanced analytics for calculating charges using a custom-made tool
+29% in the conversion of new clients
-50% of staff dedicated to billing and number analytics
+22% of sales due to the generation of periodic commercial management tasks based on the cadence of customer orders
-37% in the time dedicated to incident management
Paid Ads,Paid Ads,Paid Ads,Paid Ads,CMO,Content Marketing,Other,Copywriting,Web Development,Content Marketing,CRO,Email Marketing,Marketing Strategy,SEO,Web Development,Other,Other,Public Relations,Other
Food & Drink
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Imperial Tea is a premium tea company started almost 30 years ago, and family run. As a family run business, Imperial Tea has acquired a very loyal community of fans and customers. True tea connoisseurs shop at Imperial Tea, in part for the premium quality they offer, but also to continue connecting with the founders that lead tea tasting sessions and education. The entire Imperial Tea experience is unique. While the majority of their sales have been generated by their tea house in San Francisco, they have been trying to expand their online stores sales.
When Imperial Tea reached out to us, they were looking for a team of marketers that truly understand the boutique nature of their business. Unlike mainstream tea companies, Imperial Tea’s social media content had to lead with education in order to continue offering the same quality of service to their existing audience, while growing their community of premium tea lovers.
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