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Increased revenue by 10% while maintaining a ROAS 2-3+
A well-known US fashion brand was looking for a partner to further extend their market share in the US in a highly competitive context, with all brands going online at the beginning of the COVID-19 pandemic. They were already running Facebook/Instagram Ads and Google Ads at scale and had healthy, well-structured accounts that were managed by an agency, but they needed someone who would be able to take them to the next level.
My role was to take over the Facebook Ads account with a monthly advertising budget of $1M.
I started by doing an extensive audit of the account to analyze all the data, find areas of improvement, and come up with a plan based on my findings. Upon presentation and approval of the plan, I implemented the changes gradually, balancing maintenance of ongoing campaign performance with exploration of new opportunities.
A few changes I implemented:
Increased revenue by 10% while maintaining a ROAS 2-3+
Paid Ads,Paid Ads
Style & Fashion
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This client has basic flows in place with decent KPI stats and ROI. We're in the process of improving these metrics via A/B testing.
This customer was running lead generation campaigns that fed the leads into their custom-built CRM, to be contacted by call centre staff. The call centre reps would then convert the leads into sales over the phone, sometimes over several calls. That data would go into the CRM also, but not connected to the original lead. Leads came in via website forms as well as phone calls, so tracking inbound phone call leads was essential as well. They had a call tracking system built by a previous agency that they needed to migrate away from.
The challenge was to be able to feed sales data back into Google Ads so that the campaigns could be optimized to the actual revenue, as opposed to just the CPL. The call tracking also needed to be migrated to another platform.
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Challenges:
Strategy:
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