The only analytics and KPIs I had access to were the ones available located in Klaviyo. Me efforts in email marketing easily contributed to over 20% of total online revenue alone, while using multiple different sales channels.
expert
They were a small startup with a large in-person network, but not a lot of digital presence. They had just launched their website, but didn't have any marketing or understand a lot of the basics of running an e-commerce store.
I was brought on specifically to start and implement their email marketing as well as be a trusted advisor in all other realms of their marketing: social media, paid advertising, SEO, and UX.
They had no email marketing strategy or automations whatsoever and were using MailChimp with Shopify. I quickly switched them over to Klaviyo as an email provider and implemented the 7 standard e-commerce email automations as well as came up with a regular campaign strategy.
I also suggested and implemented a monthly renewal system so that customers would be charged and shipped new product automatically every month.
Over time, we discovered a new strategy and better positioned their entire brand as "just a supplement company," to an online personal coaching service that also just so happens to sell supplements.
The only analytics and KPIs I had access to were the ones available located in Klaviyo. Me efforts in email marketing easily contributed to over 20% of total online revenue alone, while using multiple different sales channels.
Marketing Strategy,Paid Ads,Paid Ads,Paid Ads,Branding,Content Marketing,Copywriting,CRO,Email Marketing,Social Media Management,Web Development,Web Development,Web Development,SEO
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This customer was running lead generation campaigns that fed the leads into their custom-built CRM, to be contacted by call centre staff. The call centre reps would then convert the leads into sales over the phone, sometimes over several calls. That data would go into the CRM also, but not connected to the original lead. Leads came in via website forms as well as phone calls, so tracking inbound phone call leads was essential as well. They had a call tracking system built by a previous agency that they needed to migrate away from.
The challenge was to be able to feed sales data back into Google Ads so that the campaigns could be optimized to the actual revenue, as opposed to just the CPL. The call tracking also needed to be migrated to another platform.