We were able to improve ROAS by 325% within the first 60 days and climbing even further with sales improving into the 4th Quarter as we have the new structure in place and figuring out how to improve the ROAS on the front end even further.
Sales are up 35% in the last 60 days.
This client came to me after going through 2 agencies with unsuccessful results. The owner had issues discovering how to drive more results from their paid advertising efforts. They were getting a lot of people adding to cart and initiating checkouts, but not actually purchasing.
Their main objectives are to drive a more successful return on ad spend on the front end, but also needing to increase customer retention from the sales that came in so they were more profitable on the backend as well.
We implemented a new campaign structure to generate better results as well as helping to work on retaining and cross-selling campaigns that would drive a better LTV for the brand as well as new creative and audience testing as well.
My main focus was to focus first on getting the ads breakeven and profitable on the front end. I did this by implementing a new campaign structure with the FB/IG ads and building out new creatives and new audiences to target with our campaigns. We also figured out what was our max allowable cost per acquisition cost was and worked the numbers back from that to figure out what the max we were willing to pay for conversions was.
After that we focused on increasing 60 day LTV and creating campaigns across advertising, email, and SMS to drive more sales after the initial purchase.
We were able to improve ROAS by 325% within the first 60 days and climbing even further with sales improving into the 4th Quarter as we have the new structure in place and figuring out how to improve the ROAS on the front end even further.
Sales are up 35% in the last 60 days.
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Imperial Tea is a premium tea company started almost 30 years ago, and family run. As a family run business, Imperial Tea has acquired a very loyal community of fans and customers. True tea connoisseurs shop at Imperial Tea, in part for the premium quality they offer, but also to continue connecting with the founders that lead tea tasting sessions and education. The entire Imperial Tea experience is unique. While the majority of their sales have been generated by their tea house in San Francisco, they have been trying to expand their online stores sales.
When Imperial Tea reached out to us, they were looking for a team of marketers that truly understand the boutique nature of their business. Unlike mainstream tea companies, Imperial Tea’s social media content had to lead with education in order to continue offering the same quality of service to their existing audience, while growing their community of premium tea lovers.
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