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Various tests were run successfully while I worked with SleepEasy including:
And finally, I decided to test some messaging around Klarna and its introduction to the product page. 2 variants were chosen, a more default option which read 'Buy Now, Pay Later' and a company mission-focused message 'Sleep Now, Pay Later.'
The mission-focused variant beat the control by just 2.7%, but the generic Klarna version actually performed 7% WORSE than the control.
So a slight improvement was achieved, but the company avoided a 7% drop that would have occurred if they'd followed 'best practise' and simply added Klarna to the page in its generic form.
SleepEasy wanted to improve the conversion rate of its website, and the average order value, in order to offset high acquisition costs and low average order values.
As the product claims to help with some health issues such as neck pain, shoulder pain, and insomnia, the challenge was to improve conversion rates by convincing site visitors that this genuinely was a great product that would help them as it had done for thousands of others, without overstating claims and making the product seem too good to be true.
My process starts with research:
This feeds into a testing pipeline (and prioritisation process), as well as identifying areas for quick wins, such as bugs on certain browsers that are fixable and don't need testing.
Then we move into an ongoing Testing & Iteration phase.
This involves working alongside designers & developers to design the tests, QA them to ensure they work properly and don't have any unintended negative impact on the website and set the test live.
Once the test has hit statistical significance with a minimum number of site visitors, the test is ended and either rolled out at 100% until the development agency can build the feature, or ended as a Losing test.
While other tests are then being put live, the results are analysed to identify areas for further improvement, or to gain insight into why a test failed.
Various tests were run successfully while I worked with SleepEasy including:
And finally, I decided to test some messaging around Klarna and its introduction to the product page. 2 variants were chosen, a more default option which read 'Buy Now, Pay Later' and a company mission-focused message 'Sleep Now, Pay Later.'
The mission-focused variant beat the control by just 2.7%, but the generic Klarna version actually performed 7% WORSE than the control.
So a slight improvement was achieved, but the company avoided a 7% drop that would have occurred if they'd followed 'best practise' and simply added Klarna to the page in its generic form.
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Client was struggling with a business that had steadily decreasing revenue over the course of 3 years. This was sped up by the fact they went through an acquisition that wasn't integrating with their parent company quickly.
The client has over 5,000 SKU's, and a percentage of sales comes over the phone, losing performance insights.
One of the areas our client was struggling with was that they wanted to continually increase the ROAS targets; which was driving down spend and overall revenue. This was even more challenging, given some of the tracking challenges.
The client also didn't have a cohesive affiliate or promotions strategy.
Re-designed the website & the brand promise. Update the customer experience.
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