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The plan resulted in a 277.6% increase in Bookings from the first month of opening and a 200.4% increase in Revenue.
The Lake House is a new property and came to my team to generate awareness around their launch and also to drive bookings once their doors opened.
As the paid media specialist on the account, I crafted a 3 phased plan to accommodate the opening of the hotel.
The plan resulted in a 277.6% increase in Bookings from the first month of opening and a 200.4% increase in Revenue.
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This customer was running lead generation campaigns that fed the leads into their custom-built CRM, to be contacted by call centre staff. The call centre reps would then convert the leads into sales over the phone, sometimes over several calls. That data would go into the CRM also, but not connected to the original lead. Leads came in via website forms as well as phone calls, so tracking inbound phone call leads was essential as well. They had a call tracking system built by a previous agency that they needed to migrate away from.
The challenge was to be able to feed sales data back into Google Ads so that the campaigns could be optimized to the actual revenue, as opposed to just the CPL. The call tracking also needed to be migrated to another platform.
I was brought on board as the CRM/Campaign Manager and was in charge of revamping and enhancing the customer lifecycle. Our data lived in various systems so it was figuring out a way to enhance the programs using data.
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