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THE Company   

ZenMarket is a Japanese proxy shopping service where you can buy from thousands of online stores. Our international team based here in Osaka provides you with the best online shopping experience so you can buy your favorite items with ease. Buying items from halfway across the world can be nerve-wracking and we try to make the experience as painless as possible. With over half a million registered users from all over the globe, we ensure language will never prevent you from using our service. Currently, we provide customer support in 10 different languages, including English, Japanese, Spanish, French, Chinese (Traditional/Simplified), Russian, Ukrainian, Vietnamese, and Malay. Our customer service team is always happy to help you with any issues you might have!

The Challenge   

On any given day, I am to keep a team of more than 10 people from different countries, cultures, and languages on-brand to delivering the message and the image that the company wishes to keep. The biggest challenge is keeping the brand message delivered in a consistent manner while ensuring that each different region feels addressed directly, in a frank and sincere brand voice.

THE Solution   

  • My previous experience from carrying marketing campaigns as a solo-team helps me manage my regional teams to reach goals and targets through project management and objective-setting.
  • Doubling revenue each year while keeping the same budget.

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Nicolas G.

Mayple Vetted Expert