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For Problem 1: Click-to-call events have decreased significantly while actual calls have remained about the same, and form submissions have increased 65% since implementing this strategy (which effectively cut the cost-per-form-submission by 35%).
For Problem 2: Bing Ads has been amazingly successful for this client, and drives about 10-15% of the traffic, with a lower conversion cost than Google Ads.
This is a long-standing client that I have been working with for some time. Several months ago, the client came to me with two issues: 1, the click-to-call events from Google Ads weren't leading to many actual calls and they needed more form submissions; and 2, they needed more traffic.
For Problem 1: After ensuring that the tracking was working correctly in Google Tag Manager, I did some digging into the campaigns that had the largest number of click-to-call events. The events seemed to be coming mostly from the display campaigns, and after doing some digging into these campaigns, I saw a lot of click-to-call events from sources that didn't seem like they would convert (like international calling apps)--so these people were likely clicking on the phone icon on the client's website, but not actually calling. I ended up changing the campaign settings to optimize for form submissions and click-to-email events.
For Problem 2: Because Bing attracts an older, more affluent audience, I suggested testing out Bing Ads to see if we could get more traffic and a lower CPC and lower conversion cost.
For Problem 1: Click-to-call events have decreased significantly while actual calls have remained about the same, and form submissions have increased 65% since implementing this strategy (which effectively cut the cost-per-form-submission by 35%).
For Problem 2: Bing Ads has been amazingly successful for this client, and drives about 10-15% of the traffic, with a lower conversion cost than Google Ads.
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