
We were able to raise ROAS from ~1.08 to 5.17 and maintain it around that level
NutraNuva had a strong launch and the following 2 years were successful for them, but as initial traction began to wear off and campaign effectiveness decreased after the iOS 14 impact on Facebook advertising they needed to make changes quickly to resuscitate sales and profit.
First we studied the brand's customers, their lifestyle, interests and day-to-day routines. We learned everything we could about their aspirations, pain points and the changes they want to see in their lives. We searched for how to find a way to fit the NutraNuva brand into their lives in a meaningful way.
After uncovering 2 key points (they didn't understand/trust the label "natural" as applied to skincare and they didn't want complex or difficult-to-follow skincare routines) we were able to leverage these ideas as underlying themes in our creative campaigns.
So we gathered all creative assets over the brand's 3 year lifespan together and evaluated their ability to communicate these key concepts and sorted them into a testing framework.
With initial test campaigns running we gathered insightful data about how customers interact with the creative to understand how to better develop our next round of creative assets for improved performance.
We used CPM, Hook Rate, Average Video Watch Time, Engagement Rate, Share/Save Rate, Unique Outbound CTR, CPC, On-site Time, Add To Cart Value & Rate, Purchase Conversion Rate, Value & ROAS to give a complete picture of how ad creative performed.
We were able to raise ROAS from ~1.08 to 5.17 and maintain it around that level
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Existing challenges within the account limited their ability to test new prospecting strategies and limited their growth potential. For example, prior to our involvement, the majority of the budget was dedicated toward branded search campaigns, as many competitors were bidding on their branded terms in hopes to capture away TaxJar's most valuable traffic. Unfortunately, this fierce competition resulted in higher-than-expected costs and required much of the focus, energy, and budget.
Even after successfully freeing up budget from the branded search issues, profitably acquiring new business was no easy feat. Tax services are consumed on an as-needed basis. A brand awareness effort would only be effective if the messaging was powerful and the timing was perfect. That is, even if a business owner hears about TaxJar and thinks they should sign up for the services, it’s typically something that is pushed on the back-burner.
More than ever, if would be crucial to meet their potential customers when they are actively in the market for tax services and in the medium in which they would best respond to our messaging.
This client came to me as a newer shop only starting in January of 2021. They had not run any paid media at the point of working together and they were already having good success in their first 6-months doing around 50-100K/month in top line revenue. They came to me looking to clear more of their inventory and start testing the waters on paid media to see what kind of return they could achieve.
Their business model did launches every two weeks of different products, so we were constantly running different campaigns to see which clothing sold well through paid media.

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