2.8x increase in Conversion Rates (CVR).


1.9x increase in Average Order Value (AOV).

The Challenge

Pretty Party was no longer profitably growing their business, largely due to increasing advertising costs, which posed cash flow issues for the business. They had to reduce their advertising budgets as a consequence of this.


Their Conversion Rates (CVR) were far below the benchmarked average within their product verticle.


Pretty Party wanted to find a way to increase their Average Order Value (AOV) to help with their cash flow, while also increasing their Conversion Rates (CVR) to help improve their marketing efficiency.

The Process

Conducted a full-funnel audit, leveraging heat maps, customer surveys, page speed analyses, live recordings, customer interviews, and funnel analytics.


Identified the key problems along the funnel, then developed a list of hypotheses as to what would improve the client's Average Order Value (AOV) and Conversion Rates (CVR).


Presented the hypotheses to the client, providing data-backed justifications for each test. Then, guided the client throughout the hypothesis testing and implementation process till statistical significance was reached.

The Solution

2.8x increase in Conversion Rates (CVR).


1.9x increase in Average Order Value (AOV).

Skills Used

CRO

Industry

Beauty

Results by the numbers

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