
Overall CAC was reduced by 53% by optimizing each of the channels and creating the right messaging for each step of the customer journey.
The cost of acquisition through paid channels was higher than desired.
I analyzed the creative ad campaigns and data for each including return on ad spend (ROAS), customer acquisition costs (CAC).
Overall CAC was reduced by 53% by optimizing each of the channels and creating the right messaging for each step of the customer journey.
CRO,Copywriting,Paid Ads,Paid Ads,Paid Ads
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In 2020 I took on paid media, when I took over we were running traffic campaigns, we had not installed tracking on our menu site and couldn't run conversion campaigns. I first worked to set up proper tracking and pass that data to our facebook account. Next I built out a strategy and ran it past our CEO. In the next 3 months I took our roas from .5x to an average of 6x.
I have worked for Pei Wei since 2018 as a lead creative. Working on every creative touch point for the brand. Including email, website, billboards, campaigns, packaging, menus, in-store signage etc.. Being the sole creative for a mid sized company with 150 stores, I've always had to look for ways to increase efficiency and streamline our processes.

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