25% increase in first purchse

19% increase in repeated purchases

29% increase in referral rate

REPLUG

Mayple Vetted

agency

The Challenge

Improve their CRM activities for existing audience

The Process

  1. Implement a complete audit of their CRM architecture and communication
  2. Study user behaviours
  3. Segment users based on actions in-app and value
  4. Create a new communication strategy
  5. Create and implement communication flows to engage users

The Solution

25% increase in first purchse

19% increase in repeated purchases

29% increase in referral rate

Skills Used

Web Development

Industry

Food & Drink

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