Reduced cost per lead by 25% although account was fairly optimized originally
Optimize ads by cost per acquisition and lead quality
Ads optimized on Google and Bing primarily
Reduced cost per lead by 25% although account was fairly optimized originally
Paid Ads,Paid Ads,Web Development,Marketing Strategy
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This customer was running lead generation campaigns that fed the leads into their custom-built CRM, to be contacted by call centre staff. The call centre reps would then convert the leads into sales over the phone, sometimes over several calls. That data would go into the CRM also, but not connected to the original lead. Leads came in via website forms as well as phone calls, so tracking inbound phone call leads was essential as well. They had a call tracking system built by a previous agency that they needed to migrate away from.
The challenge was to be able to feed sales data back into Google Ads so that the campaigns could be optimized to the actual revenue, as opposed to just the CPL. The call tracking also needed to be migrated to another platform.
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