We improved our lead rate by 50% over 12 months.


We decreased our Cost/lead by 20% over the same time period.


Our retention rate increased by 10% for users acquired during that same time period.


Through better messaging and better targeting, we increased our top-of-channel metrics like CTR by 40%.

0.2
CPL

The Challenge

As a double sided rideshare service, they needed to acquire drivers for their expanding services. Acquiring drivers through digital marketing channels was especially challenging since users aren't actively looking for ride share jobs.

The Process

I was hired as their digital marketing manager to fix and increase their leads. We split the problem into three sections:

1. Reassess top of funnel channel mix (channels, messaging, and creative, targeting)

2. Conversion rate optimization (look at their onboarding questionnaire and find areas of improvement

3. Retention rate (how long are these drivers staying in the platform, utilizing the platform, increasing the lifetime of the driver)


#1: I worked very closely with their creative team to help them understand digital marketing. From a process standpoint, we created a pipeline that allowed their brand team to churn creative at a faster rate, allowing us to test quickly. We closed the loop by sharing creative performance, allowing them to iterate on our best performing creative.


From a targeting perspective, I overhauled their entire paid social strategy, improving their messaging and targeting. The main challenge was convincing the rest of the team higher costs would translate into higher LTV if we acquired the "right" people. We migrated from traffic campaigns to conversion-focused campaigns, as well as remarketing. We also introduced new channels like affiliate marketing, working with various ride share blogs.


#2: Their leads funnel wasn't optimized at all. I worked with their product and BI teams to collect data on drop off/abandonment points and optimized their funnel to increase their lead conversion rate. Introduced and dropped questions to acquire better quality leads.


#3: Since our top-of-funnel efforts had improved, overall drivers stayed longer in the platform. I worked with the retention team to test incentives on the Via Driver App, in the form of referral bonuses, price incentives, surcharges, etc.

The Solution

We improved our lead rate by 50% over 12 months.


We decreased our Cost/lead by 20% over the same time period.


Our retention rate increased by 10% for users acquired during that same time period.


Through better messaging and better targeting, we increased our top-of-channel metrics like CTR by 40%.

Skills Used

Paid Ads,Paid Ads,Paid Ads,Marketing Strategy,Other

Industry

Technology

Results by the numbers

See what Mayple
can do for you

Put your e-mail in and we'll arrange a consultation call for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More Case Study

PrettyLitter

They offer a unique product that the world isn't familiar with. Explaining the science behind the product in addition to providing competitive differntiators were very important.

Woodhaven Furniture

Challenge: underutilized email marketing list

Challenge: lack of social media presence


This brand only sells in their brick and mortar store. With email marketing our team brought in a consistent 20% more revenue and an extra $60k in sales for Black Friday (store typically makes $2.5M yearly) and with social media management we grew their sales 40% month on month.

Ryman

Ryman, the stationery retailer, wanted to run a Back to School/Uni campaign but wanted to improve on the previous year results which was planned by an influencer agency. They were measuring sales but their target was also awareness.

Faasos

  • CPO (Cost per order) was drastically increasing
  • Competition like Zomato had an upper hand
  • Hyperlocal targeting had very high CPA

American Printing House for the Blind

The American Printing House for the Blind faced challenges with Mailchimp set up using audiences instead of groups. The Marketing/Communications department sought Mayple's expertise.

Idahoan

Idahoan, dedicated to bringing quality potato products, faced challenges related to bandwidth and growing subscribers. The Head of Marketing sought Mayple's guidance.

Frothy Monkey

Frothy Monkey, an all-day cafe, prides itself on quality, warmth, and building relationships in neighborhoods across multiple cities. Paige, the communications coordinator, plays a pivotal role in managing written and visual content for the Frothy Monkey retail cafes.

Waterloogreenway

Ready to revolutionize your marketing approach? Partner with Mayple and embark on a transformative journey toward enhanced engagement, improved metrics, and sustained growth. Contact us today to explore tailored strategies that will redefine your marketing trajectory.